What is a self-service rental locker system?
A self-service rental locker system lets a visitor choose, pay for and access a secure locker without a staffed cloakroom transaction. The journey can use a touchscreen, mobile web flow, PIN, QR code or an integrated cashless payment process.
Can a venue install rental lockers without buying them?
Yes. Basecamp operates exclusively through a managed profit-share partnership. Basecamp provides, installs and manages the locker system with no upfront cost to the venue. Agreed direct operating costs are deducted from locker income. Basecamp aims to structure partnerships around an equal share of the remaining net profit, subject to the venue's commercial variables.
Are smart rental lockers an alternative to a cloakroom?
They can replace or supplement a staffed cloakroom. Self-service lockers can reduce manual handling and queues while allowing guests to store coats, bags and personal belongings independently.
Which venues are rental lockers suitable for?
Typical applications include nightclubs, museums, galleries, visitor attractions, hotels, hostels, aparthotels, event venues and entertainment destinations.
How do guests pay for a rental locker?
Depending on the project, the user journey can support cashless and contactless payment through an integrated payment terminal or mobile booking flow.
Can customers reopen a locker during a rental?
Yes, where the configured rental workflow allows repeat access. The exact access journey and rental rules are set for the venue and software configuration.
How much revenue can venue lockers generate?
Revenue depends on footfall, guest profile, opening hours, price, locker capacity, event patterns and the percentage of visitors who need storage. Basecamp assesses the venue and available usage data rather than using a single universal earnings figure.
What locker sizes are suitable for coats and bags?
The right mix depends on the venue. Rental banks can combine smaller compartments for compact bags and personal items with larger lockers for coats, backpacks or luggage.
Who maintains a managed venue locker system?
Basecamp manages the complete service under its profit-share partnership, including the locker system, installation, software, connectivity, maintenance and operational support, subject to the agreed partnership terms.