●Basecamp in action
All client sitesThe challenge
The client approached us looking for a way to modernise and subsidise their cloakroom while significantly reducing queues during busy periods. Their existing manual cloakroom setup was slow, staff-intensive and created bottlenecks at peak times.
The Basecamp solution
We installed Basecamp Rental Lockers to provide a fast, self-service solution that removes the need for a traditional cloakroom. Guests can store their belongings securely without staff involvement, allowing the venue to reduce operational costs while improving flow and guest experience.
The result
The result is a streamlined, automated cloakroom alternative that handles high volumes effortlessly, cuts waiting times and offers visitors a more convenient and reliable way to store their items.
“Basecamp have been an excellent partner. They designed and installed a fully customised locker system for our venue, tailored exactly to our layout and requirements. Nearly two years on, the quality has been outstanding — we’ve had zero damage or issues. The lockers have made a huge impact operationally, freeing up capacity in our cloakroom, reducing queues and making the whole arrival process smoother for our visitors. Compared to other systems we’ve seen, Basecamp is just easier and more intuitive for everyone.”Luke Laws, Operations Director at Fabric London