Fabric- London
The client approached us looking for a way to modernise and “subsidise” their cloakroom while significantly reducing queues during busy periods. Their existing manual cloakroom setup was slow, staff-intensive, and created bottlenecks at peak times.
We installed Basecamp Rental Lockers to provide a fast, self-service solution that removes the need for a traditional cloakroom. Guests can store their belongings securely without staff involvement, allowing the venue to reduce operational costs while improving flow and guest experience.
The result is a streamlined, automated cloakroom alternative that handles high volumes effortlessly, cuts waiting times, and offers visitors a more convenient and reliable way to store their items.
“Basecamp have been an excellent partner, we have had a great experience working together. They designed and installed a fully customised locker system for our venue, tailored exactly to our layout and requirements . Nearly two years on, the quality has been outstanding , we’ve had zero damage or issues, which says a lot given the volume of guests we see every week.
The lockers have made a huge impact operationally , freeing up capacity in our cloakroom, reducing queues, and making the whole arrival process smoother for our visitors. From a guest experience perspective, it’s been a game changer. People love how simple it is to book a locker using card, phone, or watch with no hassle, no learning curve. Compared to other systems we’ve seen, Basecamp is just easier and more intuitive for everyone.
It’s been a valuable addition to the club, both for the team and for our guests.”
Luke Laws Operations Director at Fabric London
Ready to Transform Your Venue?
Join leading venues across the UK. Calculate your potential revenue and see why smart lockers are the future.