Fabric- London
The client approached us looking for a way to modernise and “subsidise” their cloakroom while significantly reducing queues during busy periods. Their existing manual cloakroom setup was slow, staff-intensive, and created bottlenecks at peak times.
We installed Basecamp Rental Lockers to provide a fast, self-service solution that removes the need for a traditional cloakroom. Guests can store their belongings securely without staff involvement, allowing the venue to reduce operational costs while improving flow and guest experience.
The result is a streamlined, automated cloakroom alternative that handles high volumes effortlessly, cuts waiting times, and offers visitors a more convenient and reliable way to store their items.
“Basecamp have been an excellent partner, we have had a great experience working together. They designed and installed a fully customised locker system for our venue, tailored exactly to our layout and requirements . Nearly two years on, the quality has been outstanding , we’ve had zero damage or issues, which says a lot given the volume of guests we see every week.
The lockers have made a huge impact operationally , freeing up capacity in our cloakroom, reducing queues, and making the whole arrival process smoother for our visitors. From a guest experience perspective, it’s been a game changer. People love how simple it is to book a locker using card, phone, or watch with no hassle, no learning curve. Compared to other systems we’ve seen, Basecamp is just easier and more intuitive for everyone.
It’s been a valuable addition to the club, both for the team and for our guests.”
Luke Laws Operations Director at Fabric London
